Thank you for using our customer onboarding app for monday.com ("Checkmarks", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our app.
What Information We Collect
When you use Checkmarks, we may collect the following information:
- monday.com account details: Your name, email address, team name, and other data you authorize via the monday.com API.
- Onboarding data: Any information you or your team input into your onboarding plans, such as tasks, customer names, status updates, etc.
- Usage data: Logs of how you use the app (e.g., timestamps, usage frequency, feature usage) to help us improve the experience.
- Communication data: If you contact us for support, we may store messages and contact information.
How We Use Your Data
We use your data to:
- Provide and operate our onboarding features
- Sync and display onboarding information from monday.com
- Improve the app and develop new features
- Respond to your support requests and inquiries
- Send essential service-related notifications (never spam)
We do not sell, rent, or trade your personal data.
Legal Basis (GDPR)
Under the General Data Protection Regulation (GDPR), our lawful bases for processing personal data are:
- Contractual necessity: To provide the services you've signed up for
- Legitimate interest: To improve our app and ensure security
- Consent: Where applicable (e.g., when subscribing to optional updates)
Data Sharing and Subprocessors
We may share data with trusted service providers who help us operate Checkmarks, such as:
- Hosting providers
- Analytics tools
- Error monitoring services
All subprocessors are GDPR-compliant and only process data on our behalf under strict confidentiality agreements.
Data Storage and Retention
Data is stored securely with providers that offer GDPR-compliant safeguards.
We retain onboarding data as long as your account is active. You can delete your data at any time by contacting support or uninstalling the app.
Your Rights
If you are located in the EU or UK, you have the right to:
- Access the data we hold about you
- Correct or update inaccurate data
- Delete your data ("right to be forgotten")
- Object to or restrict processing
- Export your data in a portable format
Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or loss.
Changes to This Policy
We may update this policy from time to time. We’ll notify you via monday.com or email if any significant changes are made.
Contact Us
If you have questions or concerns about your privacy, please contact:
hello@checkmarks.app